Shipping & Delivery
Please note that we are not responsible for delays caused by your local customs, or shipping companies who are suffering delays due to the affects of the global pandemic. Refund requests for any such delays will not be granted. Usa, Ireland, Canada and Australia have very limited flight availability and extended delays may occur.
Delivery Time
Processing Time + Shipping Time = Delivery Time
Processing Time
Once your order has been placed it can not be canceled and your order will be processed immediately by our manufacturers and logistic partners which during busy periods can take between 2 and 5 days.
Shipping Time
Shipping of our products can take anywhere from 10 days to 50 days depending on your countries customs processing and procedures. During busy periods please allow a little extra time. If your order has failed to arrive please contact us on support@twmemorialgifts.com providing your name and order number.
Approx Delivery Times excluding Holidays
USA 12-30 Working Days
Europe 15-28 Working Days
Rest of World 15-50 Working Days
As most of our products are very high demand items product turnover is quite high and processing the shipment can take a little longer than this on occasions.
Items depending on demand can also take several days to be processed. Once processed our team will update your items details into our system and begin the shipping process.
Once an order is received we aim to process the order as quickly as possible. Orders placed on a weekend or out of hours are generally processed the next working day. So for example if you place an order on a Friday night the order may not be processed until the following Monday. After the order is processed and the item packed shipping and tracking information will be updated in your account.
Shipping fees are calculated based on package weight and destination, we offer free Standard Shipping for orders over GBP 30.00
Custom Fee's and Taxes:
For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (European countries such as Germany, Italy, UK or Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world.